New Loyalty Idea

Ive been a shift for about 2 1/2 years now and the switch to focus on loyalty has been driving me crazy. I now work at a low volume store and every customer either has an extracare card already and/or do not want extracare+. Our goal is set ridiculously high and is honestly difficult to achieve but our DL has been on our store managers ass about extracare+ sign ups. The one question I get all the time when I do my pitch is “does this work in the pharmacy?” “what pharmacy benefits do I get?” and when I explain to them that all they get is a 24/hr help line and free delivery on prescriptions they no longer seem interested. especially when theyre already mad about low staffing and the voicemails.

CVS will never do this but what if when you sign someone up for extracare+ the number on their account gets registered and then they can skip the 1hr voicemail hold and speak directly to a pharmacist. Obviously I dont work in the pharmacy and never have so I know this will also be a pain as pharmacist already have enough on their plate but these people dont care about the front store!! they want pharmacy benefits!!