Hotel doesn’t accept bags delivered thru luggage transfer prior to check in

Hello everyone, we have an upcoming trip to Japan this March and I was planning on making our trip easier. We will be staying first in Kyoto then in Osaka. Based on one of the recent reviews of the hotel that we booked in Osaka, the hotel is not accepting luggages from luggage transfer service prior to check in. Since we are already set, and we don’t want to change our hotel bookings, would anyone know how can we still utilize the luggage transfer service? Or any suggestions on what to do in this kind of scenario

Edit: accept the bags in advance of the check in. I’m sorry, english is not my first language