How to renew BDO ATM card Expired?

Problem/Goal: expired debit card - how to renew

Context: naexpire yung debit card ng 2024 and yung owner ay asa abroad, iniwan lang card for allowance dito sa Pinas kasi dun sya nagpapasa ng pera. Then nagtry kaming magwithdraw kaya nakita namin na expired na pala sya, kasi hindi na sya nagana sa machine. matagal pa kasi sunod na uwi nung asa abroad

Previous attempts: tagal ng customer service ni BDO kasi. Any advice who already experience the same scenario kaya?