Whisker app not working

My app will not work properly. It worked at first but now it's acting like I need to add the robot again. So I go through the prompts for the LR4. Get to the end to name and connect to wifi. It says it's complete. Then it cycles back to the first page asking me to add my new robot with with no why of getting out of that screen. I called customer service last week and they weren't able to help over the phone. Said they would get their tech support team involved and I should expect an email. Never received the email and still can't get the app to function properly. Any one else has this issue?