I found out a regular caller passed away and it’s really affected me

Many hats person here lol. I’m generally the first to answer the phone when someone calls, sometimes it sucks but I don’t really mind if I’m honest. The company is a mix of non profit, and historical sort of tourism/leisure, so a lot of the end users are older, one guy was actually 80 not long ago.

I had this regular end user call up, an older gentleman. He generally struggled with anything computer related, I didn’t mind helping him or him asking questions. He was so gently spoken, polite, patient, and really thankful when I would do something so basic like open a program lol. Whenever he calls he always introduces himself, even though his name appears on the phone, and he left good feedback for me a lot.

I found out today he passed away, unexpectedly.

He was kind of my favourite end user to talk to, I recently lost a grandparent and in a way his demeanour sort of reminded me of that. Maybe that’s why I feel so attached and a sense of loss. Everybody else kind of just got on with disabling his account and wiping his phone, I couldn’t have brought myself to do it. I know it’s logical, but right now with how I feel it just felt inhuman and cold.

Idk but it’s really affected me, I’ve cried a few times about it today. I’m actually going to really miss him asking how to use MFA, and it timing out because he was too slow. I’m so used to talking to him every week now it just kind of sucks, I don’t even want to answer the phone right now.

Edit:

I just want to say thank you all for your kind words and sharing your own personal stories, it definitely made me feel less alone.