Evening_Aerie1593

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2024-10-11 01:14:23

New Loyalty Idea

I mean they get the 24/7 Pharmacist line with EC Plus. Isn't that exactly what you are proposing. Delivery addresses their issues with lines/staffing and the pharmacist line addresses their issue with voicemail.

1728615832
im from a very small town in connecticut and our demographic is mostly elderly. when they call they want to speak to our direct pharmacist that they know, not some help desk thats outsourced or from a different store. theyre also not interested in getting anything mailed or anything online, my coworkers and I have a couple different pitches we rotate and without fail they ask about our direct pharmacy benefits with extracare+. Our customers are also the type to call, get directed to the front store and reply with attitudes, and will try to do anything besides leave a voicemail.

1728617683
All this time I have not once heard you mention the 20% off CVS brand health products. These are elderly people, they buy a lot of health products.

1728677872
the $10 reward and the 20% is the first thing we push and emphasize especially when they come to the counter with cvs brand items. yes they buy a lot of health products but when they gain nothing from the pharmacy that is when they become uninterested or hesitant to sign up. thats why cvs needs to push a new pharmacy benefit to the extracare+ to grab those customers.

1728689470